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Descripción
Cognizant is a global leader in professional services dedicated to the transformation of operational and technological models in the Digital Era.
We are looking for qualified talent to join our team and work as an Service Desk Analyst
Tasks:
• Respond to questions from all emails and callers.
• Become familiar with each client and their respective applications.
• Learn fundamental operations of commonly used software, hardware, and other equipment.
• Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.
• Become familiar with helpdesk policies and services.
• Become familiar with the Systems, Network, Database, Desktop Engineers, programmers, developers, and each team in the IT Department.
• Other duties as assigned by the Service Manager.
Skills:
Portuguese Advanced
1 or 2 year of experience working as L1 support desk analyst or Field Support
ITIL methodology (Nice to Have)
Service Desk methodology
Interpersonal Skills
Communication skills
Ubicación: Almagro, CABA.
Shift: Monday to Friday (Part Time 4 hours)
Benefits!
* OSDE
* Annual Bonus
* Megatlon and CUI
* Snacks and coffee machines
* Carrear development!!
