Thanks for your interest in working at Cognizant. Below you will find the description for this job opportunity
- Respond to questions from all emails and callers.
- Become familiar with each client and their respective applications.
- Learn fundamental operations of commonly used software, hardware, and other equipment.
- Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.
- Become familiar with helpdesk policies and services.
- Become familiar with the Systems, Network, Database, Desktop Engineers, programmers, developers, and each team in the IT Department.
- Other duties as assigned by the Service Manager.
- Advanced level of Portuguese and Spanish, intermediate level of English. Or Advance level of Spanish and English
- Experience and Knowledge in similar position: 1/3 year of experience working as L1 support desk analyst / Field Support (desirable)
- ITIL methodology (Nice to Have)