marzo 18, 2020
Ciudad Autónoma de Buenos Aires
Tipo de empleo


Thanks for your interest in working at Cognizant. Below you will find the description for this job opportunity
  • Respond to questions from all emails and callers.
  • Become familiar with each client and their respective applications.
  • Learn fundamental operations of commonly used software, hardware, and other equipment.
  • Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.
  • Become familiar with helpdesk policies and services.
  • Become familiar with the Systems, Network, Database, Desktop Engineers, programmers, developers, and each team in the IT Department.
  • Other duties as assigned by the Service Manager.
  • Advanced level of Portuguese and Spanish, intermediate level of English. Or Advance level of Spanish and English
  • Experience and Knowledge in similar position: 1/3 year of experience working as L1 support desk analyst / Field Support (desirable)
  • ITIL methodology (Nice to Have)
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