Cognizant
Publicado
marzo 18, 2020
Ubicación
Ciudad Autónoma de Buenos Aires
Tipo de empleo

Descripción

Thanks for your interest in working at Cognizant. Below you will find the description for this job opportunity
Tasks:
  • Respond to questions from all emails and callers.
  • Become familiar with each client and their respective applications.
  • Learn fundamental operations of commonly used software, hardware, and other equipment.
  • Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.
  • Become familiar with helpdesk policies and services.
  • Become familiar with the Systems, Network, Database, Desktop Engineers, programmers, developers, and each team in the IT Department.
  • Other duties as assigned by the Service Manager.
Requirements:
  • Advanced level of Portuguese and Spanish, intermediate level of English. Or Advance level of Spanish and English
  • Experience and Knowledge in similar position: 1/3 year of experience working as L1 support desk analyst / Field Support (desirable)
  • ITIL methodology (Nice to Have)
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