Requisition ID: 146369
Work Area: Finance
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. At SAP you get your chance to put your ideas into action with maximum impact.The Order Management Software Department in Prague is one part of SAP Global Finance Shared Services and will support the administration of SAP License and Maintenance Software contracts for the whole EMEA region. Whether processing license orders for small customers, midmarket enterprises or large corporations, the full product portfolio of SAP software is our daily business. The company's pulse is palpable in OMS.
EXPECTATIONS AND TASKS:
Checking incoming orders (contractual documents, correspondence, approvals) and processing the order in the SAP system according to SOX and internal controls in place
Ensure license entitlement is correctly entered into SAP systems to allow customers to receive correct software, access and license keys
Be dedicated point of contact for both external and internal customers (Sales/Support/Commercial)
On order completion; creation of invoices & issuing of credit notes
Archiving of all related contractual documentation
Providing post sales support on contractual issues such as license transfers, contract migrations & amendments
Answering of internal/external customer queries within agreed Service Level Agreements
Use own initiative to improve processes and drive efficiency in the team
Experience with SAP systems is preferable but not essential
EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES:
Fluent in English and Turkish
Quick learner, adaptable and able to use own initiative
Organization & time management skills are essential with the capacity to multi-task
Proactive and responsible approach to customer support
Quality driven with excellent attention to detail
Good command of MS Office (Excel-Word and Outlook)
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: [email protected] or [email protected], APJ: [email protected], EMEA: [email protected]). Requests for reasonable accommodation will be considered on a case-by-case basis.